Here is a list of our most frequently asked questions.
If you have don’t see your question below feel free to
WHAT ARE YOUR OPERATING HOURS?
Current Waterpark hours can be found on our Calendar page. The Waterpark and the Museum are closed Thanksgiving Day and Christmas Day.
DO YOU SELL GIFT CARDS TO THE PARK?
We do not offer Gift Cards at this time.
DO YOU HAVE MILITARY DISCOUNTS?
Present your military I.D. when purchasing your admission at the waterpark and receive 20% off the gate admission. Offer not vaild for online pricing.
PERSONS WITH DISABILITIES DISCOUNT?
All caregivers are free when accompanied by a guest with a disability.
HOW DO WE FIND WINGS AND WAVES?
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Wings and Waves accepts cash and all major credit cards at the park. Checks are only accepted for reserved groups and birthday parties.
DO YOU HAVE AN ATM ON SITE?
Wings and Waves does not have an ATM on site.
WHAT IS THE WATER TEMPERATURE?
Pools are set at 84 degrees and the spa is set at 102 degrees. The interior of the park is set to 85 degrees.
Th hot tub will be closed until restrictions are lifted.
DO I STILL HAVE TO PAY IF I DON'T GET IN THE WATER?
All guests entering the park must pay the entry fee. Caregivers are free when accompanied by a person with disabilities.
CAN WE BRING OUR OWN FOOD & DRINKS?
Food, beverages, and coolers may not be brought into the park. We have a variety of food options available at our Milky Way Cafe located inside of the Waterpark. You’re also welcome to pack a picnic to enjoy in our picnic area located in our Oak Grove. Please leave picnic/cooler in your car until you’re ready to eat. Alcoholic beverages are not permitted anywhere on Museum campus grounds.
WHAT IS THE LIFEJACKET POLICY?
WHAT TYPE OF TRAINING DO WINGS AND WAVES LIFEGUARDS RECEIVE?
Wings and Waves Waterpark has partnered with Jeff Ellis & Associates, a consulting firm specializing in aquatics staff training. Lifeguards are subject to frequent Vigilance Awareness Training. Vigilance Awareness Training is conducted using “live active” guest simulations, manikin drops and silhouette drops. If you should see Vigilance Awareness Training in action, please do not interfere! If you have any questions, feel free to contact a park manager.
CAN I LEAVE THE PARK & GET BACK IN?
Guests who wish to leave the park and then re-enter may do so with a hand stamp as capacity allows during their reserved session. Guests may not leave the park and re-enter a different session.
WHAT CAN WE WEAR ON THE WATER SLIDES?
Appropriate swimwear is required and subject to park approval. Denim, cut-offs, bikini thongs, or swimwear with exposed zippers, buckles, rivets or metal ornamentation are not permitted. For rider safety, you may carry sunglasses and water shoes down the slides. Wetsuits/neoprene swimsuits and swimsuits with built-in floatation devices are not allowed on body slides. Swim diapers are required for children who are diaper dependent. Swim diapers are available for purchase.
ARE CASTS & PROSTHETICS ALLOWED ON WATER SLIDES?
WHAT ARE THE HEIGHT REQUIREMENTS?
For the safety of our guests, certain slides have height requirements: 42 inches for all inner tube slides and 48 inches for the body slide. On the Aquaplay (play structure), the Green slide’s height requirement is 36 inches, and the Orange and Yellow slide's height requirement is 40 inches.
WHAT ARE THE WEIGHT RESTRICTIONS?
The maximum weight for any single rider on any slide is 300 pounds. The maximum weight for any double riders is 400 pounds combined. Toddler slide located in the splash pad are made for toddlers and small children who are able to maintain the correct riding position without assistance.
HOW MUCH ARE LOCKERS?
Locker prices are: $5 for a small locker, $6 for a medium locker and $7 for a large locker.
CAN WE WEAR WATER SHOES OR SANDALS?
You can wear water shoes or sandals to walk around the park. For your safety, you will be asked to hold them in your hands when you go down the slides.
IS THERE A TUBE RENTAL FEE?
In order to encourage physical distancing on slide towers, a limited number of tubes will be available for free for each attraction that requires a ride vehicle. Guests who wish to have a tube for their personal use during their stay at the park will have the ability to rent a tube.
IS THERE A PARKING FEE?
All parking is free of charge.
DO YOU PROVIDE TOWELS?
Wings and Waves does not provide towels. However, they are available for purchase in the gift shop if you happen to forget yours.
CAN I BRING MY DOG?
Certified service animals are welcome in the park, but may not enter any body of water.
IS THERE A LOST & FOUND?
Yes! Wings and Waves Waterpark will hold unclaimed items for six days. If you believe you may have lost an item, please email us at firstname.lastname@example.org